As an approved Support at Home provider, we are committed to ensuring that our pricing is transparent, fair, and easy to understand. This Pricing Schedule outlines the fees for the services most commonly provided under the Support at Home Program and for participants transitioning from the Home Care Packages (HCP) Program.

Please note that this schedule includes our most frequently accessed services. If you require services not listed, or if you wish to continue using your preferred service provider, we are happy to assist. Our goal is to ensure you receive the services that best meet your individual needs, preferences, cultural background, and personal goals.

Before any third-party service commences, Great Care will discuss the proposed costs with you, obtain your approval, and ensure that all arrangements represent good value for money.

Assistive Technology and Home Modifications

Where eligible, participants may access funding through the Assistive Technology and Home Modifications (AT-HM) Scheme.

This program assists participants to remain safe and independent at home by providing equipment and home modifications tailored to individual needs.

Examples include:

1. Walking aids
2. Wheelchairs
3. Shower chairs
4. Bed rails
5. Personal alert systems
6. Bathroom modifications
7. Access ramps
8. Handrails
9. Other safety and mobility equipment

Our Care Partners can assist you with assessments, applications, quotations, approvals and coordination of installation where required.

Restorative Care

Restorative Care provides short-term, intensive support to help participants regain or maintain their independence following illness, injury or functional decline.

The program focuses on:

1. Improving mobility and strength
2. Enhancing confidence and independence
3. Reducing the need for ongoing services
4. Helping participants achieve their personal goals

Restorative Care is funded separately from your regular Support at Home budget.

If you are eligible, Great Care will work with you and your healthcare professionals to develop an individualised restorative care plan and support you throughout the application process.

End-of-Life Care

Participants who require End-of-Life Care may be eligible for additional government-funded support.

End-of-Life Care is funded separately from the standard Support at Home classifications and is designed to provide coordinated, compassionate care during this important stage of life.

Our experienced team will work closely with you, your family, your General Practitioner, nursing services and palliative care providers to ensure your wishes are respected and your care is delivered with dignity, compassion and comfort.

We will guide you through every step of the application and transition process.

Service Cancellations

To assist us in scheduling services efficiently and fairly, we ask that participants provide at least 24 hours’ notice if they need to cancel or reschedule a booked service.

Where less than 24 hours’ notice is provided, Great Care may charge the full scheduled service fee, as the allocated staff member has been reserved specifically for your appointment.

Cancellation fees may be waived in exceptional circumstances, including emergencies, unexpected hospital admissions, or other situations beyond your control.

Participant Transport

Great Care does not charge participants for the travel time of our care workers travelling to and from your home.

If you would like your care worker to accompany you using their vehicle, transport can be provided for activities such as:

1. Medical and specialist appointments
2. Shopping
3. Visiting family and friends
4. Community participation
5. Social outings
6. Banking and personal errands

Participant transport is charged at $2.00 per kilometre travelled.

Where appropriate, Great Care can also assist you to arrange Cabcharge, community transport, or other transport options available in your local area.

Our Approach to Care Management

Care Management is an essential component of your Support at Home services. It ensures your care remains coordinated, responsive, safe and aligned with your changing needs and personal goals.

Your dedicated Care Partner will work collaboratively with:

1. You
2. Your family and nominated representatives
3. Your General Practitioner and other healthcare professionals
4. Allied health providers
5. Hospitals and community health services
6. Service providers
7. Advocacy organisations where appropriate
8. Government agencies and community support services

Your Care Partner will regularly:

1. Review your care plan and goals
2. Coordinate and monitor your services
3. Support informed decision-making
4. Assist you to navigate the aged care system
5. Monitor your wellbeing and changing needs
6. Support emergency planning and risk management
7. Ensure your services continue to provide value for money and meet the requirements of the Support at Home Program

At Great Care, we believe effective care management is about building trusted relationships, empowering participants to make informed choices, and ensuring every service contributes meaningfully to improved health, wellbeing and independence.

Price for Common Services